Changes to bookings

The University travel provider can be contacted 24/7 to provide support for any amendments to travel bookings, and for travel assistance and advice. Please note your booking reference number.    

Voluntary changes to bookings, such as requested changes to dates, flights and accommodation may incur additional costs for services provided, change cost thresholds and service fees. Such costs need to be met by the local area. In cases where the additional costs are in excess of 10% of the total travel costs, additional approval from the delegate should be sought. 

The University travel provider also offers support for involuntary travel cancellations and delays, such as flight cancellations during inclement weather. 

The travel provider also ensures that all travel amendments are reflected in the information that is sent to the International SOS for medical and security advice and support. 

For travel exceeding five days in length, any changes in bookings must be reflected in the travel diary on return as part of the post travel process (please see Section 7).