Insurance claims

For non-urgent insurance enquiries whilst away, travellers should contact insurance.office@anu.edu.au 

Claims can also be made mid journey. Travellers can lodge a claim directly to Chubb Insurance through the Claims Centre or complete the Travel Claim Form and email it to A&Hclaims.au@chubb.com along with all relevant receipts and documents, such as: 

• Original tickets/vouchers 
• Doctor's/hospital Certificate 
• Letter from Travel Agent verifying total cost of journey 
• Letter from the airline 
• Police report 
• Bank statements, transaction receipts 
• Photos of lost items 
• Car rental Agreements