Planning and Service Performance
What is Planning and Service Performance?
Planning and Service Performance (PSP) is a new division in the Service Portfolio, built from a merger between the Service Improvement Group (SIG) and Planning and Performance Measurement (PPM).
PSP integrates five key streams of interrelated work: Service Solutions; Business Intelligence and Analytics; Planning and Reviews; Performance and Institutional Research; and Digital Solution Delivery.
The division takes a leading role in providing data for evidence-based decision making throughout the University and delivering client-focussed services. It promotes a culture of continuous improvement in keeping with the Service Performance Framework.
Quick contacts:
PSP Leadership
| Name | Contact Details |
| Richelle Hilton Director, Planning and Service Performance | +61 2 6125 5978 |
| Debra Mewett Deputy Director, Planning and Service Performance | + 61 2 6125 5661 |
| Leone Nurbasari Associate Director, Business Intelligence & Analytics | +61 2 6125 5598 |
| Sarah Gledhill Associate Director, Planning and Review | +61 2 6125 9493 |
Our Teams
Our Contacts
Functional
| Name | Contact details |
|---|---|
| Planning & Service Performance | + 61 2 6125 4986 |
| Service Solutions | |
| Statistics requests and enquiries | |
| Business Intelligence & Analytics (Data) | +61 2 6125 8649 |
| Data Warehouse and Reports | |
| Digital Solutions enquiries | |
| Institutional Research enquiries | +61 2 6125 1222 |
| Planning and Review enquiries | +61 2 6125 9493 |
| School Reviews | +61 2 6125 1231 |
| Surveys | |
| UniForum benchmarking and service effectiveness | 02 6125 2698 |
| University Performance feedback and surveys | |
| University rankings |
Information for staff
Location
Page Owner: Planning & Service Performance