Improvements to the Service Desk tool

The University is undertaking service improvements to the Service Desk tool. 

The ANU Workspace Program Working Parties and ITS Teams have been working together over the past few months to develop a new front-end to the Service Desk tool, called the User Portal.  

The User Portal will consist of  a new user-friendly interface, with pathways to commonly requested services such as ordering desktop hardware and requesting Wattle support. It is envisaged that the User Portal will improve efficiencies and service delivery to staff and students.

The first round of User Acceptance testing has commenced with working groups. Launch date for the User Portal is scheduled for 3 August 2015.