Changes to bookings

The University travel provider can be contacted 24 hours, seven days a week to provide support for any amendments to travel bookings, and for travel assistance and advice. Please note. After Hours service fees may apply. Please refer to the schedule of service fees located here.

Voluntary changes to bookings, such as requested changes to dates, flights and accommodation may incur additional costs for services provided including airline and travel provider service fees. Such costs need to be met by the local area. In cases where the additional costs exceed the domestic ($250) and international ($500) change thresholds, additional approval from the delegate must be sought. 

The University travel provider also offers support for involuntary travel cancellations and delays, such as flight cancellations during inclement weather. It is recommended that you ensure your airline membership details are up to date with mobile phone details so you can receive direct alerts where offered by the airline.

The travel provider also ensures that all travel amendments are reflected in the information that is sent to International SOS for medical and security advice and support. 

For travel exceeding six consecutive days in length, any changes in bookings must be reflected in the travel diary upon return as part of the post travel process (see Travel Diary).