FAQs

What happens to existing bookings with CTM?
CTM will continue to manage all existing bookings through to the completion of the itinerary.
If you require any assistance with these bookings—including additions, changes, or cancellations—you should continue to contact CTM directly.

academic@travelctm.com or phone 1300 014 962

What about unused airline ticket credits with CTM?
Unused credits will remain in CTM’s system until they expire.
We strongly encourage you to contact CTM if you are not planning to use a credit, in order to understand the terms and conditions associated with it.
In some cases, airlines may allow a name change (usually for a fee), enabling the credit to be transferred to another traveller.

What happens if I have an approved e-Form and need to make a change after the transition?
The e-Form system will remain supported for the immediate future. However, as is currently the case, e-Forms cannot be amended once approved. If changes are required, you must cancel the existing approved e-Form, copy the relevant information into a new form, and resubmit it for approval.

Therefore it is recommended that you cancel the approved e-Form and begin the process using the new Travel Approval System in order to streamline approvals and ensure alignment with the updated procedures.

When do we use the new travel Approval System?

The new Travel Approval System will be available from Monday 30^th June.

From this date, all new travel requests must be submitted in the new Travel Approval System.