Using airline credits

Cancelling an itinerary due to business requirements

In the event you need to cancel an itinerary, there may be an option to refund the ticket amount or place the amount into a credit with the airline. This will be dependent upon the type of airfare purchased. The University travel provider will be able to facilitate the use of credits on tickets. Below is some helpful information on the utilisation of airline credits:

• The credit is attached to the traveller and held under the original airline booking number.
• Most airlines allow 12 months to utilise the credit. If the credit has not been used by the individual within 9 months of receipt of the credit, the credit will be re-allocated by the University. 
• In most cases to use the credit the new fare must be higher than the amount of the credit.

Some airlines will permit the use of the credit for another traveller by paying a name change fee.

Cancelling an itinerary due to unforeseen events

There is a Cancellation & Curtailment’ benefit under the University Insurance Policy if travel is cancelled due to unforeseen events including:

• Serious medical incident (personal)
• Serious medical event (close relative)
• Airline cancellation/major disruption

The first course of action for travellers is to seek recovery from the airline.  Travellers can only submit an insurance claim after they have exhausted all options with the airline.  Medical certificates will be required by the airline/insurer in the event of medical events.