End User Computing Services

The following services have been developed by the ANU Workspace Program and have transitioned into operations.  This page will be regularly updated as services become available.

Procurement of end user computing hardware

The University has developed a list of end user computing standards . These standards are not meant to fulfil every computing requirement, but to cater for the majority of staff and students everyday computing needs.  

ITS offers as a brokerage service the procurement, leasing and services associated with the deployment of standard end user computers.  This includes:

• Purchase of common computer standards via the Service Desk 
• Stock on-hand of the common computer standards (Windows offerings only) with orders processed within 3 – 5 business days once approved;
• Bulk purchases on request;
• Internal leasing for bulk purchases where areas can spread the cost out over 3 years with 39 interest-free repayments.
• Deployment services: asset tagging, imaging and delivery.

Managed Operating Environment

The ANU Workspace  is designing and implementing a managed operating environment (MOE) for end user computers, using best practice methodologies and tools.  The University will be implementing the Microsoft System Center Configuration Manager (SCCM) system, an enterprise configuration management solution for devices running Microsoft Windows operating systems.  The capability is being developed, tested and released in stages. 

The first stage is the configuration of the ANU SCCM infrastructure and the rollout of the SCCM agent to Windows computers to enable the gathering of hardware and software data.  Though not technically a service, this will provide the foundation for the lifecycle management of Windows devices.  The rollout of the agent is being managed by Project Staff in conjunction with local IT support staff (LITSS). The schedule can be found on the ANU Workspace Project site.