Travel providers

Approval to travel must be fully completed and approved by the appropriate delegates via the travel approval system, prior to any travel being booked. 

Information regarding travel approval completion and support can be found on the travel website.

All University individual or group travel must be booked through the approved University's travel provider(s) via the online booking tool, or directly with  the travel provider(s) consultants.

Exceptions to this mandate can be located in section 7 of the University travel policy.

Online bookings

The online booking tool can be used for all simple travel-related bookings including flights, accommodation and car hire.

All ANU staff and students will have a travel profile in the University’s travel provider platform to enable online bookings.  Travellers will have the ability to personalise their travel profile with airline, hotel and car rental membership details.  These membership details will then auto-register with the applicable vendor at time of booking.

Travellers may be required to provide passport/visa information subject to airline and country booking requirements.  This information can be stored in the travel profile or sent directly to the University’s travel provider where it can be uploaded and sent to relevant authorities in an encrypted file.

When organising travel for non-ANU staff/students, travel arrangers can create a travel profile for the visitor/guest by providing the mandatory information below:

• Title
• First name, Last name per official/photo identification (domestic) and/or passport (International)
• Mobile phone number
• Contact email address

The traveller and/or travel arranger are responsible for ensuring:

• they have delegate approval to book the travel;
• their profile details are up to date;
• all information required to process the travel booking is correct.

Booking through a travel consultant

Whilst most travel can be booked via the online booking tool, the University travel provider has a team of consultants available to assist with and/or make travel bookings. It is suggested that expert advice is sought from a travel consultant for more complex itineraries such as round the world or multi-destination international bookings.  

Booking through a non-preferred booking channel

Booking through a non-preferred booking channel can only be undertaken in exceptional circumstancesas outlined in section 7 of the travel policy. In such cases the traveller must complete all of the following steps:

1. Complete the online travel approval request form including itinerary details and obtain supervisor and delegate approval as per standard process prior to booking the travel. The use of a non-preferred travel provider must be outlined in the travel approval request. 
2. Email their itinerary to International SOS, if the travel has an overseas component. Further details on the support available from International SOS can be found here.